Success Story
Retail & EcommerceFrom first click to repeat purchase, create experiences your customers will love
Financial ServicesBuild trust and loyalty with personalized experiences that increase engagement and retention
Travel & HospitalityInspire travelers, personalize the journey, boost bookings, and drive ancillary revenue
Interactive Platform TourExplore 80+ self-guided demos, no forms, no waiting
Product Demo HubExplore Insider One and become unstoppable. Take a self-guided tour of 80+ demos and use cases tailored to your role, goals, or industry. No forms. No delay
WhatsApp ExplorerDiscover the power of WhatsApp for business
SMS Template Library60+ templates for seamless SMS marketing
CDP ExplorerLearn how to put your customer data into action
Comprehensive AI Co-Pilots Powering Superior Customer Engagement at Scale
Agent One™ brings together purpose-built AI agents to help you deliver superior customer engagement through emotionally resonant conversations and autonomous decision-making.
Improve targeting precision using AI-powered predictive segments in real time to boost the relevance of every interaction.
Combine data from online and offline sources, like your CRM, POS, and contact centers, to segment users based on real-time events and rule-based triggers.
Insider One’s AI-native platform brings data, decisioning, and execution together—so marketers
can automate at scale, without silos. IDC notes Insider One’s “advanced customer data
management and segmentation [that] unify data to create unique profiles and enable
targeted engagement with real-time, batch, and AI-powered predictive segmentation.”
Unify every customer interaction to build 360-degree profiles. Identify and segment audiences using 120+ rules to deliver personalized experiences that boost engagement, loyalty, and ROI.
Identify your high-value customers and the best moments to engage them with AI-driven predictive targeting. By analyzing real-time data and behavior patterns, reach the right audience with the right message— boosting conversion rates without the guesswork.
Use AI-powered models such as Next Best Channel and Likelihood to Click/Unsubscribe to connect with customers when and where they’re most likely to engage. Deliver seamless customer engagement across 12+ channels from a single platform.
Build and automate customer journeys without complexity. Insider One combines all the triggers, conditions, and actions you need in a single canvas, helping teams respond in
real time and create connected experiences that drive measurable growth.
Insider One is so much more than a technology partner. They own our targets like their own. We have high traffic, so their improvements make a huge difference to our success. Insider One’s predefined templates and easy-to-use interface allows our team to take quick actions on different channels.
"We needed a solution that would help us deliver personalization at scale to boost engagement and conversions. Insider One had the right set of tools. Their personalized product recommendations helped us generate a 18.8% more revenue per user, and increase profitability from returning users by 42%."
“"No one should think twice about choosing Insider One. Their team is always available. Through Insider One, we have strengthened gamification and deployed exciting ideas on our website."”
"At the end of the day, our only goal is to increase sales, and using a tool like Insider One helps us do that."
Everything you need to send smarter, reach further, and drive measurable growth, and revenue from the inbox.
A product discovery platform that helps you to curate intelligent, relevant, and fast search experiences.
Use an algorithm to find the best time to send messages based on engagement history.
Authorize AI to select the winning path and direct all users there automatically based on pre-selected metrics.
Reduce design dependency and create relevant visuals for your campaigns in seconds.
Automatically choose the starter element for journey based on the use case and preferences.
Automated translations to generate multi-language messages effortlessly.
Marketing 3.99/5.0
Digital Commerce 4.11/5.0
Services and Support 3.94/5.0
Insider One Recognized as a 2026 Gartner Peer Insights™ Customers’ Choice for Multichannel Marketing Hubs
Product Capabilities 4.9/5.0
Sales Experience 4.9/5.0
Deployment Experience 4.8/5.0
Support Experience 4.9/5.0
Insider One Recognized as a Gartner Peer Insights™ Customers’ Choice for Personalization Engines ‘25
Overall Rating 4.8/5.0
Support Experience 4.9/5.0
Sales Experience 4.7/5.0
Willlingness to Recommend 100/100
Insider One recognized as a leader in The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms)
Personalization
Innovation Strategy
Platform Architecture
Predictive Analytics
Machine Learning
Insider One recognized as a Leader in The Forrester Wave™: Experience Optimization Platforms, Q4 2024
Generative AI
Personalization
Segmentation
Analytics
Insider One named a leader in the IDC MarketScape for Worldwide Omnichannel Marketing Platforms
Personalization
Channel Breadth
AI / Machine Learning
Personalization Software
CDP
Mobile Marketing
SMS Marketing
WhatsApp Marketing
6 more categories
Our AI and machine learning engine makes millions of predictions every second to deliver billions
of experiences daily. With Insider One, you can experience the best of both: global expertise with local excellence.
Read the excerpt to learn more about why the IDC MarketScape says, “Large enterprises and medium-sized businesses seeking comprehensive customer engagement platforms will benefit most from Insider One.”
What we like best about Insider One is the results we have achieved. Our customers began spending more time on our mobile website, leading to higher engagement, conversion rates, and revenue.
With Insider One’s platform and customer support team, we have achieved 12x ROI in 6 months. Smart Recommender helped improved the relevancy of product recommendations and Web Push, helped us drive back traffic into our website.
We’ve managed to overhaul our on-site personalization with Insider One’s CDP platform. It has helped us harness all of our user data, and their AI-powered user segmentation makes it possible to engage users with contextual recommendations.
The customization capabilities help us deliver highly relevant and individualized content to our customers across channels. We’ve significantly improved our average order value, CTRs, conversions, and ROI in just two months.
Insider One’s best-in-class segmentation capabilities helped us design personalized WhatsApp campaigns for promotional and transactional messages. We combined it with Architect to set up cross-channel marketing campaigns.
The pre-built templates and AI capabilities have helped us go to market faster. Campaign creation is effortless. SMS has been a major driver for customer loyalty and retention.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.
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